SMART-TS

Interactive Voice Response (IVR)

Telephones can be your customers entrance door or exit door. Make sure your business leaves an outstanding impression.

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Challenges:

  • Customers' experience is affected by the long reach time during peak periods.
  • Customers' experience is affected by the long on-hold time to be transferred to the designated department.
  • Staff efficiency is disturbed by answering calls for simple questions (like working hours).

Solutions:

  • A 24/7 professional and consistent automated welcome message to greet customers and deliver required info.
  • Interactive and automated reservation service where customers can book their appointments with no human interference.
  • Statistics compilation and detailed reporting by which supervisors can overview service levels.

These are the main features of Interactive Voice Response (IVR) system:

Customized IVR tree

Customized IVR reports

Automated Reports

forward calls to a specific number

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