SMART-TS

Call Centers

Give your customers the best experience when they reach out to your business. Make sure your staff speak your business language.

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Challenges:

  • Proper customers handling is affected by the inconsistency of information delivery.
  • Representatives efficiency is affected by the complexity of systems and applications they use to timely attend customers calls.
  • Supervisors do not have reliable tools to assess customer representatives competency.

Solutions:

  • Professional agents to attend customers calls and deliver consistent information.
  • Service quality follow-up to ensure highest levels of customers’ satisfaction.
  • Operational & Performance Reports to analyze patterns and optimize workload.
  • Customers’ Data & Demographics Reports to for marketing insights.

Select from a wide range of solutions that suit every business need.

Simple

Up to 5 seats Without agents / soft-phones

Up to 10 channels

Hosted in
SMART Integrated Solution’s Location

Simple Plus

Up to 5 seats
With agents / soft-phones

Up to 10 channels

Hosted in
SMART Integrated Solution’s Location

Professional

Up to 30 seats Without agents / Hard-phones

Professional reports weekly/monthly

Hosted in
SMART Integrated Solution’s Location

Enterprise

Up to 300 seats Without agents / Hard-phones

Professional reports daily/weekly/monthly

Hosted in
customer’s location OR in SMART Integrated Solution’s Location

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